Help Centre

Helpful Answers, All in One Place

Below is Everything you need to know, and some Frequently Asked Questions

Customised Pet Portraits

What frame sizes do you offer?

We offer 3x Frame Sizes for our Pet Portraits, 8x10", 12x16" and 18x24"

What can I customise?

We offer customisation to allow you to create the perfect portrait:

Font: Bold, Cursive and Premium

Background Color: Black, White & a limited edition color.

Frame Color: Black, White & Wooden

What makes a good photo?

When it comes to selecting the right photo, here are some guidelines:

1. A close up shot works best
2. The photo should be taken in a well-lit area
3. A Clear Photo will allow us to get all the detail we need. Blurry Photos, or low quality photos will lead to a lower quality print

If your photo isn't quite right, we will reach out if your photo is not quite right for the print.

What if my photo isn't good enough?

Don't worry - if your photo isn't quite right, we'll get in contact with you as soon as possible. In most cases, we can make it work.

Returns & Shipping

What is the return policy?

Due to the customised nature of our products, we are unable to offer returns or refunds on our products. Each portrait is custom made, based on the images supplied. That said, your happiness is important to us. If ypou are unhappy with your fnal artwork, or believe there is an issues, please contact us on hello@dearmarley.com

Are any purchases final sale?

All of our customised products are deemed final sale. This means we cannot accept returns on these products.

When will I get my order?

We will work quickly to print and ship your order as soon as possible. You can expect to receive your digital version within 48 hours.

Can I make changes to my order?

Our team works quickly, so if you notice an issue with your order, please reach out within 30minutes of placing your order. After this time, we are unable to make any changes to your order.

How many pets can I have in one print?

You can have up to 3 pets in one frame.

Please note that for our 8x10" Frames, more than one pet will come in Landscape Orientation

How much does shipping cost?

Great News! We offer FREE shipping, so you do not need to worry about any hidden costs.

Have Another Question?

No matter what, we're happy to help.

Complete the form below and our team will get back to you within 24 business hours.