Help Centre

Helpful Answers, All in One Place

Below is Everything you need to know, and some Frequently Asked Questions

Customised Pet Portraits

We offer 3x Frame Sizes for our Pet Portraits, 8x10", 12x16" and 18x24"

We offer customisation to allow you to create the perfect portrait:

Font: Bold, Cursive and Premium

Background Color: Black, White & a limited edition color.

Frame Color: Black, White & Wooden

When it comes to selecting the right photo, here are some guidelines:

1. A close up shot works best
2. The photo should be taken in a well-lit area
3. A Clear Photo will allow us to get all the detail we need. Blurry Photos, or low quality photos will lead to a lower quality print

If your photo isn't quite right, we will reach out if your photo is not quite right for the print.

Don't worry - if your photo isn't quite right, we'll get in contact with you as soon as possible. In most cases, we can make it work.

Returns & Shipping

Due to the customised nature of our products, we are unable to offer returns or refunds on our products. Each portrait is custom made, based on the images supplied. That said, your happiness is important to us. If ypou are unhappy with your fnal artwork, or believe there is an issues, please contact us on hello@dearmarley.com

All of our customised products are deemed final sale. This means we cannot accept returns on these products.

We will work quickly to print and ship your order as soon as possible. You can expect to receive your digital version within 48 hours.

Our team works quickly, so if you notice an issue with your order, please reach out within 30minutes of placing your order. After this time, we are unable to make any changes to your order.

You can have up to 3 pets in one frame.

Please note that for our 8x10" Frames, more than one pet will come in Landscape Orientation